On the phone with Google

Me: I can't sign in to my account.
Them: Go [here].
Me: Yes, I'm there.
Them: Sign in.
Me: Yes, I did. It’s asking to verify my identity.
Them: Click to verify.
Me: Yes, that's why I'm calling. I can't verify with these options.
Them: Which options?
Me: "Open the Gmail app in your phone."
Them: Yes, verify on your Gmail app.
Me: I don't have the Gmail app on my phone.
Them:
Me: And I don't want to download it either.
Them:
Me:
Them: Click for another option.
Me: Yes, that's why I called. The only other option is "Click 'Yes' on your iPhone or tablet."
Them: Yes, click that.
Me: But there is nothing to click. I don't have a tablet and there is no "Yes" on my phone; I don't have a Google app downloaded on my phone.
Them:
Me: And I don't want to download it either.​
Them:
Me:
Them: Click for another option.
Me: Yes, that's why I'm calling. When I click for another option, the only other option is "Open the Gmail app on your phone."
Them: Yes, ​verify on your Gmail app.
Me: Remember, I don't have the Gmail app on my phone.
Them:
Me: And I don't want to.
Them:
Me:
Them: Click for another option.
Me: Remember, the only options both involve an app on my phone.
Them: What about your Google email address?
Me: Yes, I have one of those. I'm currently signed in on this browser. But even though I'm signed in, it's asking me to verify my identity because I need to update my payment preferences.
Them: Good. Now use your email to log in.
Me: I can't, because my browser is asking me verify on my phone, and I don't have email on my phone.
Them: You don't have email on your phone?
Me: I don't have email on my phone.
Them:
Me:
Them:
Me:
Them: Please hold the line while I transfer your call.